Air New Zealand’s ‘Airpoints Fairy’ honours a wish a day
23 February 2010 | Air New Zealand (ANZ) has come up with a clever way to surprise members of its Airpoints frequent flyer program. ANZ’s ‘Airpoints Fairy’ once a day pubicly will grant a customer’s wish. ANZ Airpoints members can make wishes via Twitter and hope that ANZ’s ‘Airpoints Fairy’ will honour their request. Says the Airpoints Fairy: “You can wish for whatever you want, but I can only grant wishes for Airpoints members. Most wishes I grant are related to Airpoints or a few other services Air New Zealand offer.”
The wishes that are granted can be big or small, and wishes so far have included requests for 500 Airpoints, lounge passes, to several requests for elite status upgrades and free flights. In order to get the Airpoints Fairy’s attention for their wish, some members have been getting very creative, like this lovely request to the Airpoints Fairy via YouTube. All in all this is a great way for ANZ to make its Airpoints program top of mind for its members and strenghten the ties with a daily random act of kindness.
About Raymond KollauRaymond Kollau is founder of industry and consumer trends research agency airlinetrends.com, which monitors the global aviation industry for commercial innovations launched by airlines and airports in response to changing consumer behavior. Raymond is a frequent presenter at in-house trend sessions at airlines and airline suppliers around the globe, as well as at industry events such as the Aircaft Interiors Expo.
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