Dutch Railways promises passengers a guaranteed on-time arrival at the airport

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Dutch rail operator NS and Amsterdam Schiphol Airport are trialling an innovative new service, called Schiphol Warranty Service, that provides train passengers – who signed up for the service – a guaranteed on-time arrival at the airport so they will catch their flight.

Travellers who have signed up for the service and have paid the euro 5 fee will be monitored for any disruptions throughout their journey from the NS rail station of departure until the check-in desk at the airport. Passengers have to choose one out of three schedule options suggested by the Dutch Railways which all should transport them to airport arriving at least 2 hours (Schengen countries) or 3 hours (non-Schengen) before departure.

Their journeys will be monitored via an app that will track the participants’ departure station, date and time of the departure flight, flight number, number of people travelling and how many suitcases they carry. NS then will check for any travel disruptions and/or changes along the way.

If anything will go wrong during the journey, the app will notify passengers with alternative routes or any travel advice. If there are no train options available in time to bring customers to the airport, NS will then search for other travel options via bus or taxi.

Then, as soon as passengers arrive at the airport, they will be picked up by customer service staff and escorted to the nearest check-in desk. In worst case scenario, if the guarantee cannot be met and passengers miss their flight, NS then will organise hotel stay and rebooking or refund of the flight.

“If there are any failures along the way, we will ensure that passengers catch their flight, even if it means calling them a taxi,” says Commercial Director of NS Hans Peters.

More than 10,000 NS customers have received a letter inviting them to participate in the trial which takes place between mid-July and September 1st. NS hopes that eventually some 1,500 customers will take part in the programme.

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