See AirlineTrends LIVE at FTE Asia, Kuala Lumpur 1-3 Dec

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Besides reporting on the latest passenger experience trends and product & service innovations, AirlineTrends also frequently provides in-house ‘trends & innovations’ sessions at airlines and suppliers to the airline industry.

For those who would like to experience an AirlineTrends session «live», we have partnered with Future Travel Experience Asia – which will take place in Kuala Lumpur, Malaysia, on December 1-3 – to provide two working sessions as part of the Up In The Air conference stream.

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(1) “STRATEGIES FOR DELIVERING EVEN BETTER PASSENGER EXPERIENCES” – Unconference Session
MONDAY DECEMBER 1ST » 15.30 – 16.30  

In this interactive session facilitators Raymond Kollau, Founder AirlineTrends and Daniel Baron, Founder LIFT Strategic Design will first give a presentation about key consumer and passengers trends.

Then, in an “unconference” discussion, participants will discuss together all angles of passenger experience development and the challenges they face in product, service delivery and brand. Participants will gain insight into trends plus strategies for more effective concept development and implementation, in the context of their corporate goals. Learn more » 

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(2) TRENDS AND INNOVATIONS SHAPING TODAY’S ONBOARD PASSENGER EXPERIENCE
TUESDAY DECEMBER 2ND » 09.45 – 10.45

How airlines are responding to consumer trends and technology with innovative products and service in order to differentiate the passenger experience.      

This fast-paced trend session, led by AirlineTrends founder Raymond Kollau, follows the so-called customer journey and combines the main macro, industry and consumer trends shaping the airline industry today with dozens of the latest airline product and service innovations and links them to the various elements of the onboard passenger experience: cabin, seats, IFE, catering, amenities, hospitality, etc. Learn more »

The key themes to be explored in this presentation include:
– Me-Centric Passengers – Understanding today’s experienced, connected and empowered passenger
– Passenger-Centric Airlines – Big data and personalisation of the travel experience
– Airlines as Retailers – Innovative ancillary products and services
– Time Compression – Customer service in an age of self-service and real-time information
– Beyond Flat Beds and Slimline Seats – From products and services to a branded experience
– IFE 2.0 – Connectivity, BYOD, wireless IFE, open innovation
– Onboard Hospitality – Cabin crew as concierges, the importance of small touches
– Airlines as Cultural Ambassadors – Going local, storytelling
– Branded Amenities – Teaming up with consumer brands to co-create new products and services
– Looking Sideways – What can airlines learn from other business sectors?
– Value Competition – What defines value for airline passengers these days?

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