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Turkish Airlines asks passengers for instant feedback at check-in counter

In order to be able to conduct improvement activities in those areas deemed inadequate by its passengers, Turkish Airlines has placed survey devices at staffed desk at its İstanbul hub which allows the carrier to measure passenger feedback in real-time. Read article

SriLankan captures real-time passenger feedback data throughout the journey

As part of a trend that sees airlines and airports welcome real-time feedback from passengers via digital channels other than social media, SriLankan Airlines has launched a comprehensive customer satisfaction platform which captures instant feedback from passengers throughout their journey. Read article

Airlines encourage passengers to provide service feedback via apps and cards

Social media has provided passengers with a powerful platform to voice their opinion on the experience they have with airlines. Besides (pro-actively) getting in touch with passengers via Twitter or Facebook, several airlines have also started to encourage passengers to provide instant feedback via mobile apps and paper cards. Read article

KLM ‘Feedback App’ lets passengers rate their level of satisfaction at the airport

KLM has launched a new mobile app that allows the airline’s passengers to give real-time feedback on how they perceived their experience at the airport. KLM ground staff has been equipped with iPads that enables them to monitor the feedback in real-time, so they can react on passenger feedback if needed. Read article

Singapore Changi Airport lets travellers rate service on the spot

Singapore’s Changi Airport has installed an instant feedback system that lets airport users rate service on the spot. The airport uses the real-time feedback to address issues immediately and to reward employees for good service. Read article

Emirates crew use smartphones to take Business Class passengers’ F&B orders

Emirates has issued so-called ‘Meal Ordering Devices’ to all flight attendants who work in Business Class to speed up service. Passengers’ drink and meal orders are taken on the connected handheld device so they can be prepared immediately as they appear on a tablet in the galley. Read article