2 November 2014 | Brussels Airlines has unveiled its new lounge concept, which makes use of design, technology, and Belgian gastronomy to create an innovative lounge environment at Brussels Airport.
The design of the new lounge – which is called ‘The Loft’ and can be found in Brussels Airport’s A Pier – has been based entirely on feedback and interviews with frequent flyers.
The lounge contains a total of eight different ‘hubs’, including a digital experience for which the carrier has teamed up with Microsoft and design and innovation firm Designit.
Lounge guests can borrow a Microsoft Surface Pro 3 tablet, on which they can access the Brussels Airlines ‘digital lounge assistant’ app, called Connected Lounge, which enables them to book a shower room, view the availability of ‘nap boxes’ or book a meeting room. Passengers can also use the tablet to watch movies via Telenet’s Yelo service while they wait for their flight.
The showers feature LED lighting and music that changes depending on the mood chosen by the passenger, the nap boxes provide a space to rest, and meeting rooms and work stations include furniture from Belgium company Bulo and feature two Skype phone booths.
Among the many other highlights is the ‘Living Zone’, which is based on the universe of Tintin, the character created by Belgian cartoonist Hergé, while a wide selection of Belgian foods and beverages are offered.
Service is also a central theme and the lounge hosts have received butler training to ensure they can offer hotel-style service to guests. Read full article »
This case appears in the July 2014 edition of the Airline Marketing Benchmark, a monthly report by airlinetrends.com and Simpliflying that identifies the latest innovative marketing capaigns recently launched by airlines around the world. Learn more »
15 June 2014 | Last week, Brussels Airlines flew the Belgian national soccer team – a.k.a. The Red Devils – to São Paulo for the 2014 world cup. For this flight ‘SN2014’, Brussels Airlines had painted one of its A330s in the Belgian Red Devils colours.
To add to the football atmosphere up in the air, a synthetic soccer pitch carpet replaced the regular aisle carpet, while the panels that separate Business Class from Economy Class featured life-size photos of the Red Devils in action (images here).
Flight ‘SN2014’ had 150 seats available for fans to fly together with the players and to go to all the world cup matches the Red Devils play. For this purpose, a special EUR 3,499 travel package was created, which includes flights and entrance tickets to matches of the Red Devils.
Flightball works like a real football field except that players are replaced by planes flying in real-time over Begian airspace. To monitor each available aircraft, Brussels Airlines and BBDO partnered with Casper, a company that visualizes aircraft tracking data, for the provision of real-time aircraft movement data and the placement of special antennas throughout Belgium. Using the collected data, airplanes then became the players in the game. Read full article »
13 May 2010 | Catering to increasingly sophisticated passengers who want to try something new besides the generic soda and alcohol brands on their trip, a number of airlines are serving local niche beverages on board their flights. By adding an exclusive homegrown product to their in-flight beverage selection, these airlines also put an authentic element and a bit of storytelling to their brands, while at the same time supporting the local economy. Local drinks are often served on smaller airlines such as Virgin America, Porter and Brussels Airlines, as it is easier for local breweries to guarantee supply.
Virgin America since December 2009 offers locally-made micro-brew beers ‘21st Amendment’ and ‘Gordon Biersch’, as well as premium alcoholic drinks from California, such as ‘VeeV Açai Spirit‘ and ‘Karma California Brut‘. Earlier in 2009, Shaun O’Sullivan co-founder of San Francisco-based micro-brewery ‘21st Amendment’ was onboard a Virgin America flight tweeting about the carrier’s in-flight experience and offered his ale as a potential menu item. As a result of his post and passenger requests for a larger onboard beer selection with more micro-brew options, the carrier added the California-made beverages to its inflight drink menu.
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