Garuda

Garuda’s ‘Immigration on Board’ service helps passenger bypass formalities upon arrival

Photo courtesy Andi Haswidi

Indonesia’s national carrier Garuda has launched an ‘Immigration on Board’ visa service on inbound flights from Japan, in cooperation with the Indonesian immigration authorities. During flight, two immigration officers on board will conduct passport checks and issue a ‘Visa on Arrival’. Those granted visa clearance are given a pass card that allows them to go through immigration checkpoints at Indonesian airports without further inspection. The service is available on Garuda flights from Tokyo Narita to Jakarta and Denpasar (Bali), and travelers that want to make use of the service have to purchase ‘visa on arrival’ vouchers at Garuda Indonesia check-in counters at Narita Airport before their flight. Non-Japanese travelers on these flights can also make use of the ‘immigration on board’ service.

With the new service Garuda aims to help save its passengers time because they do not have to wait in the ofren long queues at the immigration counters. According to Garuda the new service is “the only one of its kind in the global airline industry”, and there are reported plans to provide the service on the carrier’s Osaka and Nagoya routes, as well as flights from South Korea and China.
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