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Digital innovation, disruption and transformation is on the agenda of every airline – be it low cost, hybrid of full-service carriers.

However, translating these fast-moving PAXEX themes into concise products and services innovation that fit into a an overall Passenger Experience roadmap – is a challenge.

FROM INSPIRATION TO CONCEPTING
Nowadays success depends on how fast and responsive an airline organisation is, in order to prepare for a digitally disrupted marketplace.

Our Digital PAXEX360 innovation workshop inspires airline management, their teams and other stakeholders with the latest trends and concepts in the industry that drive the future of air travel and provides a platform to ideate and co-create digitally-enabled products and services as building blocks for their business plan and digital innovation roadmap.

OUR APPROACH
This hands-on workshop provides a highly creative, yet grounded approach and brings together the key stakeholders from across your organization at a location of your choice.

The workshop starts with an inspiration session showing participants the big picture on how customer expectations and the nature of airline-customer interactions has changed and makes these trends concise by highlighting a large number of recent passenger experience innovations from airlines around the world.

This inspirational session is the basis for the ideation and concepting phases of the workshop in which participants are divided into teams to create and present ideas and concepts.

Our PAXEX360 innovation workshops are highly interactive, action-based and offer ample of opportunity for inspiration, creativity, reflection and discussion. Following the ideation and concepting workshop, the workshop results are consolidated.

WORKSHOP FOCUS AREAS
Depending on your requirements, the scope of the workshop covers the full customer journey, or we can focus on a specific theme.
Examples of workshop focus areas include:

  • Personal Devices as Digital Travel Companions
  • Ancillary Innovation: Airlines as Retailers
  • Empowering Connected Crew and Agents
  • Pro-Active Service Recovery
  • Differentiating the Premium Passenger Experience
  • From In-Flight Entertainment to Engagement
  • Use Cases for The Connected Cabin

BENEFITS DIGITAL PAXEX360 WORKSHOP
Depending on your requirements, the scope of the workshop covers the full customer journey (orientation-booking to return journey-arrival), or we can focus on a specific theme. Examples of workshop focus areas include:

  • Tangible starting point for your digitally-led passenger experience innovation journey
  • Be inspired and understand & interpret the underlying trends
  • Generate concise ideas and concepts as building blocks for your digital innovation roadmap
  • Providing an opportunity to assess your current passenger experience strategy and roadmap
  • Boosts creativity and collaboration of your team and other key stakeholders

TARGET AUDIENCE
Our Digital PAXEX360 workshops assists airline management – Executives and Managers responsible for Digital Transformation, Customer Experience, Customer Care, Customer Relations & Interactions, Ground & Inflight Services – translating customer needs and digital trends into concise concepts that will be part of an broader digital innovation roadmap.

PLAN YOUR WORKSHOP
Or have any other question?

Contact either Raymond Kollau or Pauline Hoogervorst to plan your workshop. We look forward to hearing from you.

Raymond Kollau
AirlineTrends
raymond@airlinetrends.com
+31 (0) 6 41 86 11 36

Pauline Hoogervorst
AirlineTrends
pauline@airlinetrends.com
+31 (0) 6 19 63 95 85