AirlineTrends in the press
23 January 2020 | “The global economic center of gravity is shifting from the West to emerging Asian countries, which means more airlines are looking east before they look west,” said Raymond Kollau of AirlineTrends. Read article
11 December 2019 | “Many airports have installed water refill stations beyond security so passengers don't have to throw away their water bottle, but can empty it before passing security,” says Raymond Kollau. Read article
25 November 2019 | “As millennials are used to having things their way, this poses a big challenge for airlines to become truly customer-centric,” says Raymond Kollau, Read article
14 August 2018 | “It is about time more airport retailers start experimenting with virtual and augmented reality, says Raymond Kollau of Airline Trends.” Read article
31 July 2018 | “Multi-screening onboard is a natural reflection of the multitasking behavior of passengers on the ground, says Raymond Kollau, founder of Airline Trends. Read article
24 April 2018 | "The industry has seen a lot of these kinds of ultra-high density seating concepts over the past years, ranging from saddle-like seating to bubble-shaped pods stacked on top of each other," Raymond Kollau of AirlineTrends said. Read article
27 March 2018 | “Equipping crew members with digital devices gives them access to information that allows them to address passengers in a relevant way,” said Raymond Kollau of AirlineTrends. Read article
19 November 2017 | Raymond Kollau of AirlineTrends said the “next frontier” for business class was enabling customers to create a more personalised environment around them. Read article
10 October 2017 | “Overall, airlines are getting savvier in order to maximise revenue per passenger instead of just selling a seat,” remarked Raymond Kollau, founder of Amsterdam-based research agency AirlineTrends. Read article
20 August 2017 | Raymond Kollau, fundador de AirlineTrends, cree que las plataformas de entretenimiento a bordo, el wifi y el mayor número de pasajeros y tripulantes con dispositivos digitales a mano ofrecen a las líneas aéreas “mucho control más allá del simple entretenimiento y generar ingresos auxiliares en el avión.” Read article
28 July 2017 | "Airlines increasingly see themselves as retailers that up-sell and cross-sell as their focus shifts from optimizing the revenue per seat to maximizing revenues per passenger," says Raymond Kollau from AirlineTrends. Read article
14 July 2017 | “An airport bakery ties in to the major trend of consumers looking for honest products and services in an authentic environment,” said Raymond Kollau of AirlineTrends. Read article
13 May 2017 | “Spring Airlines has instructed its flight attendants to encourage passengers to perform in-flight exercises,” said Raymond Kollau of AirlineTrends. "And many passengers actually join in." Read article
31 March 2017 | AirlineTrends’ Raymond Kollau believes Cathay could retain its premium image in economy, and praised the airline for its unique six-way headrest on the Airbus A350 aircraft. Read article
11 March 2017 | With new app technologies giving consumers what they want when they want, AirlineTrends’ Raymond Kollau said frequent fliers had been emboldened to demand the same level of service in the air. Read article
8 March 2017 | “Besides airport gardens, parks, gyms, yoga rooms, a cinema — especially one that screens local movies — is a nice way to kill time,” said Raymond Kollau, founder of AirlineTrends. Read article
2 January 2017 | “I don’t envision any grand, over the top cabin and seating designs,” says Raymond Kollau, founder of research and innovation agency AirlineTrends. Read article
27 October 2016 | “Airlines (finally) are becoming more sophisticated when it comes to catering to a passenger’s emotional needs, moving beyond functional elements,” says Raymond Kollau, founder of airline innovation agency AirlineTrends. Read article
23 September 2016 | “Seats made for sleep may be a given in first class, but airlines like Etihad and Cathay Pacific have spruced up economy seating on long-haul routes, putting your shuteye first,” says Raymond Kollau, founder of the airline innovation agency AirlineTrends. Read article
22 September 2016 | Several airports in China, including in Shanghai, Chengdu and Tianjin, are said to also offer male-only security lanes, to help reduce the security checking times for men, Airlinetrends.com reports. Read article