in the press

Now boarding passengers on Air Twitter

“The airline industry is a front-runner in the adoption of social media,” said Raymond Kollau, founder of, “as it has provided customers with a magnified voice that can have a huge impact on an airline’s reputation.” Read article

Airlines orten ihre gläsernen Fluggäste

Luftfahrexperte Raymond Kollau, der das Branchenportal "" betreibt, sagt im Gespräch mit der "Welt": "Technisch stellt dies keine Verletzung der Fluggastrechte dar. Read article

Airlines Use Digital Technology to Get Even More Personal

It’s very high on the agenda of a lot of airlines, because technology is often a pretty low-cost way to improve service,” said Raymond Kollau, analyst and founder of Read article

Bumped from a flight, app helps fliers collect airline fees

"In terms of empowering consumers, the online platform lowers the barrier for passengers, in terms of costs and procedures, to submit a claim" said Raymond Kollau of Read article

In-flight social gifting makes skies friendlier

"Airlines are becoming much more entrepreneurial and innovative when it comes to securing additional revenues from passengers," said Raymond Kollau of Read article

Airport personal shoppers help goose layover spending

"Retail has become a major source of revenue for airports," said Raymond Kollau of "With the decline of sales via traditional retail stores at high streets and shopping malls, many consumer and luxury brands are looking to open stores at airports." Read article

Airlines test new ways to board planes

Some airlines will allow passengers to jump ahead in the boarding line for a fee. Others, like Spirit Airlines, "charge a heavy fee for carry-on luggage," said Raymond Kollau of Read article

Hello Kitty says hello to US: Airline’s themed jet arrives at LAX

“You either love it or hate it,” said Raymond Kollau of, “but EVA Air has tapped into this cultural phenomenon in a clever way in order to get noticed.” Read article

In-flight innovations: ‘Glass bottom jets,’ gesture control

Passengers can use the second screen to check the location of the aircraft, the weather at their destination or even order food and beverages from the device while they watch movies or TV series on the main screen," said Raymond Kollau of Read article

‘Scoot in silence’: Singapore Air budget carrier offers kid-free zone

“These quiet zones are part of a wider trend that sees airlines providing passengers more choice and control of the onboard experience” says Raymond Kollau of Read article

The Future of Luxury

Raymond Kollau, founder of, notes that, along with space, sleep and silence are two of the most significant luxuries you can enjoy when flying. Read article

Airlines look for new fees to boost revenues

Raymond Kollau, founder of Amsterdam-based, believes airlines know they have critical data on passengers, but the key is figuring out how to monetize that information. Read article

Eight ways airlines are using social media to humanize marketing

Airlines are working hard to leverage social media in an effort to humanize their marketing efforts and connect with the everyday customers. The State of Airline Marketing report, produced by and Simpliflying, examines eight effective initiatives airlines are undertaking. Read article

Branded amenities are the new, new thing in in-flight luxury

Research agency discussed onboard hospitality trends at the 2013 AIX Passenger Experience Expo in Hamburg, Germany earlier this month. Read article

Airlines widen the menu

Presenting new research in hospitality trends at the Aircraft Interiors Expo in Hamburg, Raymond Kollau, founder of, picked out several new initiatives. Read article

Best and worst airline seats

"Air New Zealand raised the bar for premium economy seating with the introduction of 'Spaceseats,' which are installed on the airline’s 777-300s," says Kollau of Read article

Gateway to tomorrow

“Thanks to in-flight WiFi, you can also start sorting out any luggage problem in the air using social media tools,” says Raymond Kollau, founder of Read article

Best new airport amenities in 2012

Raymond Kollau of hopes to see more U.S. airports following the lead of European and Canadian airports that have introduced amenities such as libraries, book-swapping programs and wireless charging for gadgets. Read article

Delta looks to lure travelers with the great outdoors

“The Delta Sky Deck differentiates the airline’s lounge experience by offering a bit of a boutique feel," Raymond Kollau, founder of, told NBC News. "And aviation enthusiasts will love the backdrop of the busy airport. Read article

Apple’s Passbook Problem

"Only about a dozen airlines worldwide—13 to be exact, with several others having made announcements—support Passbook so far," said Raymond Kollau, industry analyst for Read article