in the press

Emirates Is the World’s Most Glamorous Airline

As Raymond Kollau from points out, “These customers will vote with their wallets every time new routes are added by these best-of-the-best carriers.” Read article

Better Than First Class, An Entire Suite In The Air

“In my opinion it is both a marketing stunt as well as a clever use of the real estate of the A380,” said Raymond Kollau, the founder of Read article

Airlines expand in-fight entertainment for kids

“These kind of events not only keep kids busy, but "create a cozy atmosphere," said Kollau, “so both parents and fellow passengers are happy.” Read article

Work Out While You Wait At The Airport

Airports and airlines have placed amenities that improve passenger well-being high on their agenda,” said Raymond Kollau of Read article

Airlines Woo Business Travelers With Swanky Airport Lounges

“Airlines have investing in their lounges as well in order to offer their most valuable passengers a premium end-to-end experience,” said Raymond Kollau, founder of Read article

Never Be Bored Again: The Future of In-Flight Entertainment

"Traditional IFE systems were guarded and closed. But by opening them up to personal devices, the sky’s the limit," says Raymond Kollau, founder of Read article

The Future Of Air Travel

Raymond Kollau, founder of, thinks business class will just keep getting better. “It will become something in between business and first class,” he says. Read article

Premium Air Travel Arms Race Intensifies As Airlines Battle For Front-End Loyalty

“The airlines in the Gulf are really stepping up, and airlines in the US and Western Europe are investing lots in hardware – cabin interiors and seats,” explained Raymond Kollau, Founder of Read article

Airlines Expand In-Flight TV and Movies To Connected Travelers

“Major airlines are still making significant investments in fixed IFE systems and backseat screens on wide-body aircraft,” said Raymond Kollau of Read article

Piling On The Luxury

Airlines may have started to reach the limits to innovations with seats and cabin space, said Raymond Kollau, founder of So airlines are increasingly turning their attention to customer service to complement investments in hardware. Read article

Etihad Airways Adds A Three-Room Suite With Butler Service

"These suites are a step beyond the First Class Suites offered by the likes of Emirates and Singapore Airlines on their flagship A380s. said founder Raymond Kollau. Read article

How Twitter, Facebook Are Helping Airlines Attend To Customers

Social media allows travellers in transit to get in touch with their airline in a much easier way," Raymond Kollau, founder of, said. Read article

Now Boarding Passengers On Air Twitter

“The airline industry is a front-runner in the adoption of social media,” said Raymond Kollau, founder of, “as it has provided customers with a magnified voice that can have a huge impact on an airline’s reputation.” Read article

Airlines orten ihre gläsernen Fluggäste

Luftfahrexperte Raymond Kollau, der das Branchenportal "" betreibt, sagt im Gespräch mit der "Welt": "Technisch stellt dies keine Verletzung der Fluggastrechte dar. Read article

Airlines Use Digital Technology To Get Even More Personal

It’s very high on the agenda of a lot of airlines, because technology is often a pretty low-cost way to improve service,” said Raymond Kollau, analyst and founder of Read article

Bumped From A Flight, App Helps Fliers Collect Airline Fees

"In terms of empowering consumers, the online platform lowers the barrier for passengers, in terms of costs and procedures, to submit a claim" said Raymond Kollau of Read article

In-Flight Social Gifting Makes Skies Friendlier

"Airlines are becoming much more entrepreneurial and innovative when it comes to securing additional revenues from passengers," said Raymond Kollau of Read article

Airport Personal Shoppers Help Goose Layover Spending

"Retail has become a major source of revenue for airports," said Raymond Kollau of "With the decline of sales via traditional retail stores at high streets and shopping malls, many consumer and luxury brands are looking to open stores at airports." Read article

Airlines Test New Ways To Board Planes

Some airlines will allow passengers to jump ahead in the boarding line for a fee. Others, like Spirit Airlines, "charge a heavy fee for carry-on luggage," said Raymond Kollau of Read article

Hello Kitty Says Hello To US: Airline’s Themed Jet Arrives At LAX

“You either love it or hate it,” said Raymond Kollau of, “but EVA Air has tapped into this cultural phenomenon in a clever way in order to get noticed.” Read article