From mattresses to dining on demand, Cathay Pacific joins airline race to up business-class perks

19 November 2017 | Raymond Kollau of AirlineTrends said the “next frontier” for business class was enabling customers to create a more personalised environment around them. Read article

Airlines fight to create brand stickiness among customers

10 October 2017 | “Overall, airlines are getting savvier in order to maximise revenue per passenger instead of just selling a seat,” remarked Raymond Kollau, founder of Amsterdam-based research agency AirlineTrends. Read article

Las aerolíneas pasan del ‘apaguen los móviles’ a ‘paguen con los móviles’

20 August 2017 | Raymond Kollau, fundador de AirlineTrends, cree que las plataformas de entretenimiento a bordo, el wifi y el mayor número de pasajeros y tripulantes con dispositivos digitales a mano ofrecen a las líneas aéreas “mucho control más allá del simple entretenimiento y generar ingresos auxiliares en el avión.” Read article

Airlines reap $28 billion from selling travel ‘extras’ to flyers

28 July 2017 | "Airlines increasingly see themselves as retailers that up-sell and cross-sell as their focus shifts from optimizing the revenue per seat to maximizing revenues per passenger," says Raymond Kollau from AirlineTrends. Read article

New Mélange cafe offers fresh-baked treats at Newark Airport

14 July 2017 | “An airport bakery ties in to the major trend of consumers looking for honest products and services in an authentic environment,” said Raymond Kollau of AirlineTrends. Read article

In-flight exercise: Your next flight abroad could include a gym

13 May 2017 | “Spring Airlines has instructed its flight attendants to encourage passengers to perform in-flight exercises,” said Raymond Kollau of AirlineTrends. "And many passengers actually join in." Read article

Economy class squeeze: Why Cathay Pacific needs to trade in passenger comfort for profits

31 March 2017 | AirlineTrends’ Raymond Kollau believes Cathay could retain its premium image in economy, and praised the airline for its unique six-way headrest on the Airbus A350 aircraft. Read article

Cathay Pacific rethinks in-flight meals with on-demand catering trial

11 March 2017 | With new app technologies giving consumers what they want when they want, AirlineTrends’ Raymond Kollau said frequent fliers had been emboldened to demand the same level of service in the air. Read article

Now Showing: Movies at the Airport

8 March 2017 | “Besides airport gardens, parks, gyms, yoga rooms, a cinema — especially one that screens local movies — is a nice way to kill time,” said Raymond Kollau, founder of AirlineTrends. Read article

Coming Innovations That Will Make Flying Economy (Mostly) Better

2 January 2017 | “I don’t envision any grand, over the top cabin and seating designs,” says Raymond Kollau, founder of research and innovation agency AirlineTrends. Read article

Why You Should Meditate on a Plane (and How to Do It)

27 October 2016 | “Airlines (finally) are becoming more sophisticated when it comes to catering to a passenger’s emotional needs, moving beyond functional elements,” says Raymond Kollau, founder of airline innovation agency AirlineTrends. Read article

You May Stop Getting Sick On Flights

23 September 2016 | “Seats made for sleep may be a given in first class, but airlines like Etihad and Cathay Pacific have spruced up economy seating on long-haul routes, putting your shuteye first,” says Raymond Kollau, founder of the airline innovation agency AirlineTrends. Read article

Chinese airport launches pink-coloured, female-only security checkpoints

22 September 2016 | Several airports in China, including in Shanghai, Chengdu and Tianjin, are said to also offer male-only security lanes, to help reduce the security checking times for men, Airlinetrends.com reports. Read article

Three design trends redefining how we travel

17 May 2016 | Raymond Kollau of Airline Trends says: “Airlines are busy developing their vision on digital disruption and transformation, while improving their digital and datamining skills." Read article

Airline Apps That Fill the Gaps

18 April 2016 | In his presentation at this year’s Passenger Experience Conference, AirlineTrends.com founder, Raymond Kollau highlighted how airline apps are improving the passenger experience. Read article

A short history of the much-maligned jet bridge

24 February 2016 | “Like the security checkpoint, the walk down the jet bridge is a part of the airport experience you want to get through as fast as possible,” said Raymond Kollau, founder of airlinetrends.com. Read article

Tech-Enabled Flight Attendants Upgrade Customer Service

21 December 2015 | “About two dozen airlines around the world have have equipped cabin crew with smartphones, tablets and phablets,” says Raymond Kollau of airlinetrends.com. Read article

Star Wars takes flight with Emirates airline

20 December 2015 | “Being able to watch a recent Hollywood movie on long-haul flights is still very high on passengers’ wish lists,” says Raymond Kollau of airlinetrends.com. Read article

Airport Amenities To Make Gate-Huggers Happy

11 November 2015 | “These are examples of how creative departure gate amenities “can become a part of the travel experience in its own right,” said Raymond Kollau of airlinetrends.com. Read article

The airport spiking food with ‘happy hormones’

24 August 2015 | "Promoting nutrition for travelers makes sense and can take-off across the industry," says Raymond Kollau, founder of airlinetrends.com. Read article