Trends

At AirlineTrends we are continuously monitoring the global aviation industry for commercial innovations in response to changing cultural, technological, and economic trends.

We report a sample of our findings digitally in our free email newsletter and work with airlines and suppliers to translate trends and innovations into meaningful products and services with our interactive PAXEX360 sessions.

THEMES WE COVER
Empowerment
Connected
Choice
Control
Convenience
Transparency
Personalized

Experiences
Comfort
Hospitality
Authenticity
WOW/Surprise
Branded
End-to-End

The Arena
Hybridization
Hub Competition
Platform Competition
Economic Power Shift
(Post) Demographics
Sustainability

TRENDS WE TRACK
– Airlines as Retailers
– Airlines as Digital Platforms
– BYOD / WYOD
– The Connected Cabin
– Connected Cabin Crew
– Self-Service Nation
– Digital Travel Assistants
– End-to-End Experiences
– IFE = Inflight Engagement
– Proactive Service Recovery
– Check Into Your Seat
– The On-Demand Economy
– Customer Experience Mgt
– The Expectation Economy
– Airlines as Lifestyle Brands
– Experiential Marketing
– From Classes to Cabin Zones
– Brand Collaborations
– Route-Dedicated Services
– Format Competition