AirBaltic’s BalticMiles app rewards frequent fliers for burned calories


By Springwise

Nike Mexico’s Subasta de Kilometros campaign has already offered runners the chance to use their tracked miles to bid on sports equipment. Now, the Burn The Miles app is using a similar idea by giving rewards to frequent fliers who jog enough to burn off the same number of calories as miles they’ve flown.

The app was developed by communications agency MRM for airBaltic’s loyalty program Baltic Miles, which rewards frequent fliers with points to exchange for flight tickets and products and services at partner businesses depending on how far they’ve traveled.

Those downloading the app are challenged to match every mile they fly with a calorie burned in the space of 24 hours after they land, tracked using the smartphone’s built-in accelerometer. If they manage to do so, they will be able to win further prizes. The program encourages those whose work requires them to sit on aeroplanes for extended periods to reserve some of their free time to exercise.

Since frequent fliers often have busy lifestyles, the app provides an incentive for users to keep themselves fit. This case study and video explain more about the scheme.

airBaltic lets passengers customize their buy-on-board meal

airBaltic Meal_680x188

By Nikos Loukas, InflightFeed                                                                                                         article updated December 2013

Latvia-based low-cost carrier airBaltic is known for churning out attention-grabbing innovations. Along with differentiating its Business Class by serving passengers a 3-course meal based on organic, seasonal products from local Latvian farmers, freshly brewed Nespresso coffee, airBaltic has come up with a host of innovative ancillary products, a taxi and bike-sharing operation, and the airline has been one of the first to launch a ‘social seating’ service.

Mix ‘n match
To help increase revenues for their buy-on-board program, airBaltic’s latest ancillary initiative is a novel food ordering system that allows customers to customize their in-flight meal when they book their seat. During the pre-order process passengers can choose from a wide range of meal options, as well as drinks and desserts, and virtually ‘drag and drop’ their preferred meal items onto a digital airline tray, with their chosen meal served to them during the flight. The service was ‘soft launched’ in May 2013 followed by a full launch in October.

Passengers using the ‘airBalticMeal’ service can choose from a variety of more than 70 pre-order meal options onto their virtual tray, including vegetable risotto, fish souvlaki, teriyaki salmon, grilled pork or chicken breast, served with one of nine salads and one of nine types of dessert, and a drink of choice. The inflight meals can be pre-ordered during the flight booking, or any other time no later than 48 hours before departure, and hot meals are priced from EUR 7 to 12 and salads from EUR 5 to 8.

And as consumers become more conscious of what they are eating, each menu items offers nutritional information allowing passengers to make an informed inflight meal decision.

AirBaltic’s customized meal ordering system is has been developed together with LSG SkyChefs, whose facility at Riga Airport produces approximately 4,500 meals a day and who guarantees each passenger will see his or her customized meal delivered on board – if ordered at least 48 hours prior to departure.

According to Janis Vanags, airBaltic’s VP Corporate Communications, the personalized pre-order system has generated a lot of media attention from around the world, and even before the launch of the new service the Latvia-based carrier saw levels of its existing pre-order service rise three times because of the buzz surrounding its new offer.

The airBalticMeal service has seen a positive uptake since its full launch in October because the option to personalize ones meal is simply a better product than the limited choice that was available before, says Vanags.  “We thought it would be fun and interesting for passengers to select exactly what they would like to eat before their flight.”

Innovative Airlines 2012: #8 airBaltic

Latvia-based airBaltic stands out as an airline whose innovations have been featured many times on In recent years, the carrier has transformed from a point-to-point low-cost carrier into a hybrid LCC, turning its Riga ‘North Hub’ into a transit point for travellers between Northern Europe, Eastern Europe, Southern Europe and Central Asia. AirBaltic offers passengers connecting through Riga 25-minute connection times, while other ‘hybrid’ features of the airline include services that are staple of mainline carriers, such as a separate Business Class cabin, an airport lounge and a frequent flyer program. AirBaltic further boasts a cost per-average seat kilometer that is on par with the likes of Easyjet and Norwegian and 30 to 40 percent lower than Finnair and SAS.

AirBaltic has been growing its network quickly in recent years and currently serves over 60 destinations from Riga. The airline carried around 3.3 million passengers in 2011, compared with 1.4 million in 2006. However, airBaltic’s ambitious hub strategy (50 percent of passengers transits at Riga) has not yet materialized into a profitable operation for the airline. According to airBaltic’s new CEO Martin Gauss, 2011 losses hit more than EUR 85 million. In particular, airBaltic’s relatively older, fuel-inefficient fleet of B737-3/500s and Fokker 50s (the latter will be phased out at the end of 2012) are are a drain on the airline’s operational cost performance. Furthermore, the financial situation of the airline led to a public fight last year between airBaltic’s two shareholders, former CEO Bertolt Flick (who owned 47 percent of airBaltic) and the Latvian government (52 percent share) for control of the airline.

After a long-running saga, Flick resigned from the airline in October 2011 as part of an agreement to increase the company’s share capital by the Latvian government, which also used the bankruptcy of one of Latvia’s banks to take full control of the airline. AirBaltic’s new CEO, former Malev boss Martin Gauss, has just launched a restructuring plan, which will cut costs by reducing the number of aircraft and modernising the carrier’s fleet. AirBaltic will also move away from a stringent focus on transfer traffic over its ‘North Hub Riga’ to a more point-to-point approach. A delegation from Latvia has also recently visited the Gulf Region as part of an investor roadshow to present the airline to potential investors, which included Etihad and Qatar Airways. Other airlines rumoured to be interested in the airline are Turkish Airlines and Hainan Airlines from China.

Despite all internal turmoil, airBaltic continues to churn out attention-grabbing innovations. Along with differentiating its Business Class by serving passengers a 3-course meal based on organic, seasonal products from local Latvian farmers, freshly brewed Nespresso coffee, and complimentary iPads onboard and in its Riga lounge, airBaltic has come up with a host of innovative ancillary products, creative marketing campaigns, and the airline is one of the first carriers to launch a ‘social seating’ service.
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AirBaltic turns virtual shoe featured in advertising campaign into real sneaker

Besides starring Bill Murray as oceanographer Steve Zissou, the 2004 cult movie ‘The Life Aquatic of Steve Zissou’, also featured custom-made Adidas white/yellow ‘Team Zissou’ sneakers with light blue striping, designed by the creators of the movie. After seeing the film, hundreds of sneaker fans inquired with Adidas where they could buy the fictional shoes. However, despite numerous requests, an online petition and Facebook page, Adidas declined to take the shoe into a limited edition production. This prompted many fans to design and produce their own Team Zissou shoes – and also offer them up for sale on eBay.

Fast forward to 2011, a time when the ‘conversation economy’ has become much more mainstream. In March 2011, Latvia-based airBaltic – which has been featured several times before on – launched a new advertising campaign that highlighted several airline-themed shoe designs branded in airBaltic’s colours. The fictional shoes were meant to illustrate the various reasons consumers could have for taking advantage of an offer by the airline, such as summer travel, winter break, visiting a sports game, or an upgrade to Business Class.

The shoe designs were featured in print ads, outdoor billboards and online banners, and  appealed to the public is such a way that people started to inquire at airBaltic via Facebook and Twitter where they could buy the shoes. Having already launched innovative ‘Baltic’-branded products such as the airBalticBag, BalticWater, BalticTaxi and BalticBike, airBaltic was quick to embrace this marketing opportunity and recently turned one of the designs into a real shoe. In the airline’s words: “Inspired from our advertisments we have made real airBaltic branded leather shoes.”
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airBaltic and Samsonite introduce innovative checked bag fee

Latvian-based hybrid low-cost carrier airBaltic has introduced an innovative ancillary product, called the airBalticBag. Regular flyers with the airline who purchase an airBaltic-branded Samsonite suitcase can carry it as free checked-in luggage on an unlimited number of airBaltic flights for twelve months from the day of purchase. AirBaltic normally charges passengers in Economy a fee of EUR20 per checked bag one way when pre-booked online and EUR30 when purchased at the airport.

How it works: Travellers can purchase the airBalticBag (which is the lightest Samsonite suitcase available) in two sizes: The smallest suitcase weighs 2.3 kg and can also be taken into the cabin, while the larger model weighs 3.2 kg and can be used as checked-in baggage only. Prices for the suitcases are EUR169 and EUR181 respectively, which is within range of Samsonite’s suggested retail prices.

Passengers then register for airBaltic’s BalticMiles frequent flyer program and receive a personalised ‘free baggage tag’ with their full name and BalticMiles number, which should be attached to the Samsonite suitcase and correspond with the name on the flight ticket when taking a flight. The airBalticBag can be purchased online or in airBaltic ticket offices in Riga, Vilnius and Tallinn.

Tangible product
The outcome of an internal brainstorm session at airBaltic, the airBalticBag is a smart way to sell a checked bag fee, which many passenger regard as just another way of making money by airlines. Besides the annual subscription, which should save regular travellers in Economy class money when they fly more than four times a year, the product gives passengers a tangible product instead of just another fee. For Samsonite, the airBalticBag is a new way to promote its lightest suitcase, the B-Lite. It is unclear however, what the annual fee of the annual subscription will be for the second year and airBaltic says it is currently evaluating various options. Passengers in airBaltic’s Business Class as well as Executive and VIP-level members of BalticMiles will continue to be able to can check in luggage for free.

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Hybrid low-cost carrier airBaltic offers organic food, Nespresso and iPads in-flight

Earlier this year we published our ‘Innovative Airlines’ report (pdf here), which provides an overview of innovative products and services that passengers are experiencing on airlines around the world. An airline that also scores high on our list, is airBaltic, the hybrid low-cost airline of the Baltic states Latvia, Lithuania and Estonia.

Riga North Hub
Since 2008, airBaltic has made a transformation from a point-to-point low-cost carrier to a hybrid network LCC. The airline has turned its Riga ‘North Hub’ into a transit point for travellers from Nordic and Northwestern Europe to the growing markets of the former Soviet Union and the Middle East, as well as for Scandinavian passengers travelling to Southern and Western Europe. AirBaltic offers passengers connecting at Riga (65 percent of its customers) through ticketing and check-in, as well as 25-minute connection times. The airline has been growing its network fast, adding over 50 new routes since 2008 (for example to small cities in Finland) and currently serves 80 destinations from Riga, carrying over 3.2 million passengers in 2010 (an increase of 16 percent from 2009).

Despite its hybrid features, airBaltic’s Chief Commercial Officer Tero Taskila says the airline’s cost per average seat kilometer are on par with the likes of Easyjet and Norwegian and 30 to 40 percent lower than Finnair and SAS. Interestingly, airBaltic sees Turkish Airlines, which has also established an extensive network in Europec coupled with a low cost base, as one of its main emerging competitors.

Business Class: local, organic catering, Nespresso coffee
Besides its focus on transit traffic, other ‘hybrid’ features of airBaltic include a separate Business Class cabin, airport lounge and a frequent flyer program.

Reflecting the growing local food trends (see “Airlines go local and seasonal with their food offerings”), airBaltic has teamed up with Mārtiņš Rītiņš, a renowned Latvian ‘slow food’ chef, to serve dishes in Business Class that are based on organic, seasonal products provided by local Latvian farmers. The current menu for example includes free-range chicken breast, red deer steak and seasonal vegetables such as beetroot and pumpkin. Says CCO Taskila, “[Our passengers] can enjoy an excellent meal, while at the same time supporting local farmers who grow organic products. We also plan to increase the presence of locally-grown organic products in the economy class of airBaltic.” See this interview with Mārtiņš Rītiņš for more on the challenges of offering local, organic food up in the air.
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Entrepreneurial airBaltic extends brand to taxi and bike sharing services

In the last years, Latvian national airline airBaltic has made a transformation from a point-to-point low-cost carrier to a hybrid network LCC. The airline has turned its Riga hub into a connecting point for travelers from Nordic and Northwestern Europe to the rapidly growing markets of the former Soviet Union and the Middle East. airBaltic offers transfer its passengers (60% of customers) at Riga through ticketing and check-in, as well as 25-minute connection times, and other hybrid LCC features include a 2-class cabin, airport lounge, and a frequent flyer program.

airBaltic has been growing its network fast, adding 15 new routes in 2008, 11 in 2009, and 27 routes this year (for example adding smaller cities in Finland). In 2009, the airline carried 2.75 million passengers and according to AEA data passenger numbers grew 19% in the first 5 months of 2010. Besides this aggressive hub strategy, the company behind airBaltic, Baltic Aviation Systems, seems to be turning into a Baltic version of the easyGroup (of easyJet and easyHotel fame), using the airBaltic brand (simple, reliable, affordable, visible) to enter other markets.

In April 2010, airBaltic established its own taxi company, BalticTAXI, in order to improve the quality of the taxi business in the capital. Taxi drivers in Riga often charge too much for rides, which is damaging the image of Riga and Latvia. Citing a lack of government interest to improve the situation, airBaltic believed there was room for a new transparent entrant. BalticTAXI’s fleet of 120 Toyota Corolla Verso vehicles is staffed by professional uniformed drivers, and for example there is a fixed price for the journey from the airport to any location in Riga.
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