Utilitarian aircraft galleys increasingly get a makeover

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By Marisa Garcia, FlightChic

Zodiac Aerospace is celebrating the delivery of its 50,000th aircraft galley, a unit shipped to Etihad Airways for its new ‘Reimagined’ A380 cabin, that embodies everything going right with cabin design in recent years.

Far from the utilitarian storage and food preparation area we see on most aircraft, this fine crafted unit for Etihad Airways would fit in the modern living room of a high-concept design home.

This gorgeous cabin monument reveals just how thorough the Etihad Design Consortium was when tailoring the Reimagined flying experience; eliminating all possible eye-sores and creating a sense of place that communicates more hospitality than aviation.

“We are very proud of being part of such a visionary concept like the one that has been realized for the Etihad A380 cabin”, said Olivier Zarrouati, CEO of Zodiac Aerospace. This particular galley program started in 2011 and the first aircraft was delivered in December 2014.

Of course, airlines still buy the generic and utilitarian galleys, but the trend is towards cabin monuments serving a second life as welcome zones or customer social areas, at least for wide-body and long-haul aircraft. Beyond looking pretty, putting this functional space to work as an element of the passenger experience is smart design thinking.

With the limited space available on aircraft, each component should complement the airline’s brand aesthetic.

Smart design: Fixed headrest support on Etihad’s new Economy seats

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At we love smart design innovations, especially in the space-constrained Economy cabin. Think Air New Zealand’s innovative Skycouch (which will also be installed on China Airlines’ upcoming B77-300ERs), as well as the airline’s cleverly designed headrest pillows.

Economy Smart Seats
Lost a bit in the press blitz around Etihad’s new über-premium A380 comes a smart design innovation of the airline’s new Economy seats. The so-called ‘Economy Smart Seats’ (video here) feature a ‘fixed wing’ headrest, designed to provide a firm surface for passengers to lean on while sleeping.

The new Economy seats will first appear on Etihad’s A380 and Boeing 787-9 Dreamliners. On the A380, the economy seats will be nearly 19 inches wide and arranged in a 3-4-3 fashion with a 31-32 inch pitch. On Etihad’s Boeing 787 the seats will be configured 3-3-3 with a seat width of 17.2 inches and seat pitch ranging from 31 to 33 inches. Each Economy Smart Seat reclines 6 inches and has adjustable lumbar support.

Etihad Design Consortium
Etihad’s new interiors are the work of the so-called Etihad Design Consortium, which consists of British agencies Acumen Design Associates, Factorydesign and Honour Branding. Acumen has been  responsible for seating for First Class, Business, and Economy, while Factorydesign was assigned passenger experience and interiors elements such as galleys, lavatories and passenger destination zones. Honour Branding was responsible for the coordination of the project and advising Etihad on the innovation process. Read full article »

Babies (and parents) love flying thanks to these ‘sky nannies’

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By Debbie Pappyn, Classe Touriste

In 2003, Bahrain-based Gulf Air was one of the first airlines to introduce a special service for traveling families with kids: the Sky Nanny program. Gulf Air’s Sky Nannies offer help with boarding and disembarkation, hand out goody bags and give parents a much needed break during a long flight when it is time to take a nap.

Every Gulf Air Sky Nanny is specially trained for inflight childcare services so parents can relax more during the flight. The nanny arranges drinks or convenient dining times (with on-board baby food) for the children and sets up the bassinet for the baby and check on them if the parents are sleeping. Sri Lankan Airways offers a similar ‘Child Care Stewardess’ service.

Recently, Abu Dhabi-based Etihad Airways also introduced a ‘nanny in the sky’ concept (video here). The airline’s brand-new in-flight child assistance program, Flying Nannies, is designed for all travellers on long-haul flights and is available for every passenger, regardless of which class they are flying in. In the past year, Etihad Airways has trained 300 crewmembers to become experts in childcare. By the end of 2013, there will be 500 Flying Nannies trained in child psychology and sociology at the Norland College in England.

The Flying Nannies, who will be dressed in a bright orange apron, help young families to have more comfortable and relaxing flights. From single parents traveling alone with a baby to families with several kids that all need attention, the nanny will help families with children as well as unaccompanied minors. She (or he) will serve special kids’ meals, see to it that the parents can enjoy their meal more comfortably and will even hand out drinks like full milk bottles, fruits or snacks for after the flight.
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Etihad adds Swarovski amenity kit and onboard chef to its First Class experience

While European airlines such as British Airways (new First), KLM (Delft Blue, Dutch Design) and Austrian (new amenity kit) are looking at their heritage to differentiate their travel experience (see our recent whitepaper “How airlines can use their heritage to add some storytelling to the travel experience”), fast growing Etihad is taking a more opulent approach towards luxury.

Etihad’s First Class private suites, available on the airline’s A340-600s and A330s, have their own sliding door, a personal wardrobe, a mini bar and a 23-inch LCD screen. The leather seat and furnishings are upholstered by Poltrona Frau, which also provides interiors for Ferrari cars. Already voted as ‘Best First Class’ at the 2010 Skytrax ‘Airline of the Year’ awards, Etihad is further upping the ante by introducing new amenity kits and onboard chefs in its First Class.

Etihad’s new amenity kits for women include a black cosmetic purse detailed with crystals by Swarovski and products from Swiss luxury brand La Prairie, such as moisturiser, hand cream and lip balm. The male version of kit is a black leather cufflink box with amenities such as a shaving kit with a Schick Xtreme 3 razor and shaving cream. Other items include toothbrush and toothpaste, ear plugs, socks and eyeshades.

For Swarovski, who has collaborated with consumer brands such as Philips and LG before, this was the first time it teamed up with an airline. Says Lee Shave, Etihad Airways’ Vice President Product and Services: “In our market research, we found that very few airlines are developing product suited to the needs of female travellers, so we created these separate amenity product line.“
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Etihad latest airline to install remote TeleMedicine technology

With people traveling longer distances, ultra-large aircraft such as the A380, and people of all ages and medical conditions traveling, the probability of a medical emergency occurring in flight has increased over the years. Airlines such as Lufthansa have created ‘Doctors on board’ programs, and many airlines have arrangements with specialised call centres that their aircraft can contact in the event of an in-flight emergency. 

Equipment that puts an ill passenger in touch with a doctor who can see their vital signs and who is trained in trauma medicine, takes this process forward a few steps. Telemedicine systems such as the Tempus IC Telemedicine system from Remote Diagnostic Technologies (RDT) allows a non-medical user to collect and transmit eight key vital signs routinely measured in an emergency room – including blood pressure, pulse, blood oxygen, breath gas analysis and heart condition – and pass these together with relevant photographs and video directly to a ground-based medical response center.
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