ANCILLARY REVENUES

Long-haul low-cost carrier Scoot takes a cue from AirAsia X with new quiet zone

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By Raymond Kollau, airlinetrends.com

Singapore Airlines’ budget subsidiary Scoot is the latest airline to embrace a child-free zone, banning children from the front section of its Economy cabin. Launched at the end of August, the new product is called ScootinSilence and takes up rows 21-25, which are located immediately behind the ScootBiz cabin on the long-haul low-cost carrier’s fleet of B777-200ER aircraft.

The cabin has 41 of Scoot’s Super and Stretch extra-legroom seats  (35-inches – four more than economy) and has been declared off-limits to passengers under 12 years, a move which the airline hopes will create a quiet zone.

“ScootinSilence is the perfect option for guests seeking an exclusive cabin, extra legroom and confidence that under 12’s will be seated in another part of the aircraft” said Scoot CEO Campbell Wilson. “No offence to our young guests or those travelling with them”, he added, “you still have the rest of the aircraft to choose from.”

The price for a ScootinSilence seat is an additional SGD18 (USD14) on top of the regular economy fare. A ScootBiz seat costs from SGD99 (USD77) more than an economy seat.

AirAsia X, Malaysia Airlines
This is not the first time an airline has adopted a ban on children in a part of its cabin. In February 2013, rival long-haul low-cost carrier AirAsia X introduced a ‘Quiet Zone’ on its A330 aircraft, where Economy passengers can travel without being disturbed by kids or chatting passengers. Malaysia Airlines last year also introduced a child-free zone on the upper deck of its A380s in a gesture to businesss passengers travelling on full-fare Economy tickets. The airline also bans kids from its First Class cabins.

How data, connectivity and a retailing mindset help increase onboard revenues

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By Raymond Kollau, airlinetrends.com

The combination of rapid developments in consumer electronics, the acceleration of wifi installations onboard aircraft, and the large number of passengers carrying one or more digital devices, is creating a momentum that sees many of today’s inflight innovations focus on digital developments.

In this three-part series on how new technologies are improving the onboard passenger experience, airlinetrends.com founder Raymond Kollau takes a look at some of the major initiatives and innovations that are the result of this convergence. The first article discussed how inflight connectivity provides passengers and crew with real-time information up in the air, the second article highlighted the latest in inflight entertainment, and this last part focuses on onboard ancillary revenue generation.

Ancillaries: Maximising Revenue Per Seat
As ancillary revenues have become a major revenue source for airlines – if not the lifeline for many – airlines are thinking of more ways to derive revenue from all phases of the customer journey, in an effort to add high-margin ancillary sales to low-margin air revenue. Over the past few years, airlines have monetized baggage, seat selection and meals, and have come to recognize there is a wide array of merchandise they can sell onboard.

Or as the New York Times puts it nicely: “The great advances in technology presents for airlines themselves to essentially sell more things to the customers, whether the product is in-flight entertainment, food and drink, customized services to elite-status passengers or products at the destination, including hotel packages, sports and concert tickets, restaurant and theater reservations. On an airplane, you have a captive market, and with sophisticated technology, you can sell to passengers in very personal ways.”

Airlines as Retailers
However, the airline retail model is still in its infancy. Travel retail solution provider Datalex believes that airlines have only reached the tip of the ancillaries iceberg, as their opportunities for growth include selling a much broader range of products and services before, during and after the flight. Says the company’s CEO, “The airline industry is rapidly evolving to become retail-focused and airlines will have to reinvent themselves as retailers. Airlines could learn a lot from retail chains like WalMart and Tesco, especially when it comes to offering the right product to the right customer at the right time.”
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IndiGo lets passengers taste and vote for their favourite buy-on-board sandwich

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By Raymond Kollau, airlinetrends.com

In just a few years, low-cost carrier IndiGo has become India’s largest domestic carrier by securing nearly 30 percent of the local market.

IndiGo’s popularity with Indian passengers is based on its ‘no-frills chic’ approach towards flying. According to IndiGo President Aditya Ghosh, the airline’s philosophy is “to make travel as hassle-free as possible — low-cost but high quality — and that’s why we are popular both with budget travellers and high-level corporations.”

IndiGo has worked with agency Wieden + Kennedy building a new, cool airline brand from scratch. Besides quirky advertising, everything from the design of the safety instruction card and sickness bag, to the availability of a boarding ramp instead of a staircase, to the packaging of in-flight snacks were aimed at being more engaging. For example, IndiGo’s triangular paid-for ‘Airwich’ boxes feature interesting stories and fun illustrations to offer passengers something to read when having their meal

IndiGo ‘Food Fight’
In another innovative effort to promote its buy-on-board offering, IndiGo and Wieden + Kennedy in late 2012 organized a food tasting in the sky, dubbed #IndiGoFoodFight.

Held on a single day on IndiGo flights across major routes, over 1,000 passengers were surprised with boxes of free food samples containing the contenders for the airline’s new buy-on-board menu. Passengers were asked to vote for their favourite, with the winner making it on-board as the “Passenger’s Choice.”

Or as the airline putsit more dramatically: “It’s the ultimate showdown at 35,000 feet. From the feather-weight division we have Lemon Chicken Sub vs Curried Chicken Sub vs Chicken Jhatka. And in the veggie-weights, introducing Veg Junglee vs Tomato-hummus vs Paneer-mushroom. May the best sandwich win!”

The Veg Junglee Sandwich and Curried Chicken Sub turned out to be the clear favourites among passengers and are now featured on the IndiGo menu. A video of the event can be found here and images here.

airBaltic lets passengers customize their buy-on-board meal

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By Nikos Loukas, InflightFeed                                                                                                         article updated December 2013

Latvia-based low-cost carrier airBaltic is known for churning out attention-grabbing innovations. Along with differentiating its Business Class by serving passengers a 3-course meal based on organic, seasonal products from local Latvian farmers, freshly brewed Nespresso coffee, airBaltic has come up with a host of innovative ancillary products, a taxi and bike-sharing operation, and the airline has been one of the first to launch a ‘social seating’ service.

Mix ‘n match
To help increase revenues for their buy-on-board program, airBaltic’s latest ancillary initiative is a novel food ordering system that allows customers to customize their in-flight meal when they book their seat. During the pre-order process passengers can choose from a wide range of meal options, as well as drinks and desserts, and virtually ‘drag and drop’ their preferred meal items onto a digital airline tray, with their chosen meal served to them during the flight. The service was ‘soft launched’ in May 2013 followed by a full launch in October.

Passengers using the ‘airBalticMeal’ service can choose from a variety of more than 70 pre-order meal options onto their virtual tray, including vegetable risotto, fish souvlaki, teriyaki salmon, grilled pork or chicken breast, served with one of nine salads and one of nine types of dessert, and a drink of choice. The inflight meals can be pre-ordered during the flight booking, or any other time no later than 48 hours before departure, and hot meals are priced from EUR 7 to 12 and salads from EUR 5 to 8.

And as consumers become more conscious of what they are eating, each menu items offers nutritional information allowing passengers to make an informed inflight meal decision.

AirBaltic’s customized meal ordering system is has been developed together with LSG SkyChefs, whose facility at Riga Airport produces approximately 4,500 meals a day and who guarantees each passenger will see his or her customized meal delivered on board – if ordered at least 48 hours prior to departure.

Uptake
According to Janis Vanags, airBaltic’s VP Corporate Communications, the personalized pre-order system has generated a lot of media attention from around the world, and even before the launch of the new service the Latvia-based carrier saw levels of its existing pre-order service rise three times because of the buzz surrounding its new offer.

The airBalticMeal service has seen a positive uptake since its full launch in October because the option to personalize ones meal is simply a better product than the limited choice that was available before, says Vanags.  “We thought it would be fun and interesting for passengers to select exactly what they would like to eat before their flight.”

Airline buy-on-board catering goes local

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By Nikos Loukas, InflightFeed

Airlinetrends.com has reported earlier how Canadian low-cost carrier Westjet has differentiated its buy-on-board catering offer by partnering with local, often family-owned, restaurants across Canada for its buy-on-board catering program. Unlike many pre-packaged airline snacks, WestJet’s sandwich options offer fresh, local flavors from the city of departure.

As the number of airlines – including full-service airlines – that offer buy on board (BOB) catering increases, Westjet’s local BOB initiative is part of a trend that sees carriers looking at ways to add special touches to the paid-for menus on offer. This may go down well with the growing number of passengers that are happy to pay for a quality onboard meal or snack, instead of the cut-down complimentary offer served on many full-service carriers on short-haul routes.

Here’s a look at some ‘local BOB’ catering offers from airlines around the world.

AirAsia
AirAsia’s ‘Café’ menu features options such as chicken siew bao from popular local Malaysian brand Mr Siew Bao (RM 4; USD 1.30), as well as bubble tea from Taiwanese specialist tea maker Chatime (RM8). The airline says it hopes the popular bubble tea drink will boost its in-flight sales by two percent over the next 12 months.

Transavia
Passengers traveling with Dutch low-cost airline Transavia can choose from a range of sandwiches (EUR 4.50 to 5.00) from local producer Sanday’s. Not your typical airline sandwich, this product is made by hand on the day of departure and uses organic bread and quality ingredients (video here). In fact, InflightFeed has voted the Sanday sandwich as one of the best paid-for sandwiches in the sky.

Hawaiian Airlines
Hawaiian Airlines, meanwhile, has teamed up with local food producers to provide passengers with tastes from Hawaii. Kona Chips, a family owned business which has been around for 50 years is on the menu, along with the Kauai Kookie company and the Punalu’u Bakeshop, which all add a local element to the in-flight catering offering.
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WestJet teams up with local restaurants across Canada to serve fresh sandwiches sourced from the city of departure

By Nikos Loukas, InflightFeed

On many flights originating in Canada, WestJet offers a little taste of home. Whether it’s a meaty Spolumbo’s sandwich from Calgary, a Thai chicken wrap from Vancouver’s Bread Garden or the smoky pastrami from Au Pain Doré in Montreal, WestJet is offering an increasing number of locally made fresh sandwiches on most flights over 2.5 hours in length. All sandwiches cost CAD 6.50 (CAD 6 when pre-ordered).

“We want to offer our guests onboard menu items that will enhance their WestJet experience and support the communities we serve,” says WestJet’s On Board Product Manager Layne Ward. “Being able to partner with local caterers to offer guests a wide variety of fresh sandwiches is ideal.”

The sandwich story all started in 2010 in Calgary with a WestJet executive’s penchant for the chewy Italian sandwiches created by three ex-Calgary Stampeders football players at the local Spolumbo’s restaurant. “They were here having lunch, talking about airplane food, and wondering why it couldn’t be more local and more fresh,” says Tony Spoletini, one of the owners of the popular Italian sausage shop and deli.

Local, fresh
The Spolumbo’s crew signed on for a test run and, when guests gobbled up their airline sandwiches, WestJet looked for entrepreneurs in other Canadian cities to expand the program. Now, fresh and unique sandwiches are loaded on board every day from caterers and delis in Victoria, Vancouver, Edmonton, Calgary, Winnipeg, Toronto, Hamilton, London, Montreal and St. John’s.
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How iPads are changing the way plane tray tables are designed

By Louise Driscoll, Terminal U

Let’s face it, economy class was never built for comfort. But the experience can often fall short of what we expect at the most basic level.

Take the flimsy tray table, for example, which is more ‘tray’ than table. It’s capable of holding your meal steady, until the plane hits turbulence and your drink starts sloshing all over the place, or lands in your lap when the seat in front catapults in your face.

Some major airlines, including Singapore Airlines and Cathay Pacific have introduced sturdy cup holders in economy on long-haul flights, but not all carriers have thought them through, as this video shows.

Economy tray tables also haven’t been engineered for the growing numbers of passengers using their own iPads, laptops and other personal electronic devices in their seats.

A few aircraft manufacturers have been working to make tray tables a bit more user friendly for the tablet user, but the incentive is largely to help airlines make money.

The ‘iHolder’?
US firm Smart Tray International recently unveiled, a new economy class tray table with a built-in groove for docking personal electronic devices.

If the new version catches on with airlines, passengers will be able to watch content on their iPad or iphone screens hands-free with the tray table up or down, and charge their devices at the same time.

With this set up, airlines could also install their own tray-table based inflight entertainment systems and bring in advertising revenue with targeted ads on-screen.
Read full article »

Long-haul low-cost carrier AirAsia X to offer kids-free ‘Quiet Zone’ onboard

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By Raymond Kollau, airlinetrends.com

Two recent surveys conducted by TripAdvisor found that 40 percent of U.S. travellers said they would pay extra to sit in a designated quiet section of the plane, while nearly 80 percent of Britons agreed there should be child-free zones on board, and a third of of respondents would pay more for their flight if there were no children on board.

Quiet Zone
Following a controversial decision by Malaysia Airlines to introduce a ‘child-free cabin’ on the upper deck of its new A380 superjumbo (Business and Economy), Malaysia-based long-haul low-cost carrier AirAsia X has announced it will be launching a so-called ‘Quiet Zone’ on its fleet of Airbus A330s.

Starting in February 2013, the airline will create a “Quiet Zone” in the front section of its widebody aircraft, located between the airline’s Premium Class section and the front galley. Children younger than 12 years old will not be able to book seats in the Quiet Zone, and passengers opting for the zone will be asked to keep noise to a minimum, while there will also be special ambient lighting in the cabin. Passenger will also be among the first to disembark.

The dedicated zone will consist of the first eight rows of the Economy section (rows 7 to 14), and  as the front area already houses the airline’s Premium Class, turning this part of the aircraft into a Quiet Zone will also be appreciated by AirAsia X’s premium passengers.
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Ryanair and Samsonite offer ‘guaranteed’ carry on bag

In the U.S, most major airlines (with the exception of Southwest and Jetblue) now charge passengers to check their luggage. This has led to an increase in the size and amount of carry on luggage that passengers take on board, which in turn has caused issues with available space in the overhead bins. Airlines such as American Airlines have responded to this by introducing early boarding fees, allowing passengers to board early so they can store their luggage, while low-cost airline Spirit Airlines has even introduced a fee of USD20 to USD40 to take hand baggage on board.

In Europe, meanwhile, Latvian-based airBaltic recently introduced its so-called ‘airBalticBag’, an airBaltic-branded Samsonite suitcase which for EUR169/181 (depending on size) can be carried as free checked luggage on an unlimited number of airBaltic flights for a year. AirBaltic normally charges passengers in Economy a fee of EUR20 to 30 per checked bag one way.

Ryanair
On a similar note, Ryanair has teamed up with Samsonite to offer a hard-shell carry-on bag which is guaranteed to meet the airline’s carry-on luggage weight and size restrictions. Each Ryanair passenger (excluding infants) is permitted to carry one piece of cabin baggage on board free of charge, which should weigh no more than 10kg and not exceed the maximum dimensions of 55cm x 40cm x 20cm.
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Airline ‘fare clubs’ offer regular travellers a standard discount

As ancillary fees for checked baggage, priority boarding, extra legroom seats, etcetera, become more commonplace in the airline industry, several airlines have been introducing branded/bundled fares and annual ancillary subscriptions as a next step. United Airlines, for example, offers unlimited checked baggage for USD349 a year, while airBaltic recently introduced a similar fee in partnership with luggage brand Samsonite. Another category are ‘fare clubs’, which for an annual fee, provide regular travellers with a standard discount or access to member-only fares.

Wizz Air ‘Xclusive Club’
Wizz Air, a low-cost airline from Poland that offers flights from several bases in Central and Eastern Europe, has recently launched a new membership program called Wizz Xclusive Club. For an annual fee of EUR 29.99, Wizz Xclusive Club members get exclusive access to a pool of tickets that can be cheaper by up to 10 EUR per one-way flight than regular prices. Up to 9 passengers can be booked together with the Xclusive Club member on the same reservation and benefit from the discounted fares. Wizz Air is the first airline in Europe to offer a ‘fare club’ and says that in the first two weeks following the rollout, almost 50 thousand customers signed up.

Spirit Airlines ‘$9 Fare Club’
Wizz Air seems to have been inspired by Florida-based low-cost carrier Spirit Airlines, which in 2008 launched its ‘$9 Fare Club’. Spirit guarantees a member-only sale, with ticket prices as low as a few dollars, at least once every six weeks, but usually offers at least one sale per week. The special fares are offered on a first come, first serve basis and travellers flying on the same ticket will receive the members-only fare as well. Annual membership of the $9 Fare Club costs USD59.95, but those who sign up for a Spirit-branded MasterCard also obtain a free membership to the $9 Fare Club.
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airBaltic and Samsonite introduce innovative checked bag fee

Latvian-based hybrid low-cost carrier airBaltic has introduced an innovative ancillary product, called the airBalticBag. Regular flyers with the airline who purchase an airBaltic-branded Samsonite suitcase can carry it as free checked-in luggage on an unlimited number of airBaltic flights for twelve months from the day of purchase. AirBaltic normally charges passengers in Economy a fee of EUR20 per checked bag one way when pre-booked online and EUR30 when purchased at the airport.

How it works: Travellers can purchase the airBalticBag (which is the lightest Samsonite suitcase available) in two sizes: The smallest suitcase weighs 2.3 kg and can also be taken into the cabin, while the larger model weighs 3.2 kg and can be used as checked-in baggage only. Prices for the suitcases are EUR169 and EUR181 respectively, which is within range of Samsonite’s suggested retail prices.

Passengers then register for airBaltic’s BalticMiles frequent flyer program and receive a personalised ‘free baggage tag’ with their full name and BalticMiles number, which should be attached to the Samsonite suitcase and correspond with the name on the flight ticket when taking a flight. The airBalticBag can be purchased online or in airBaltic ticket offices in Riga, Vilnius and Tallinn.

Tangible product
The outcome of an internal brainstorm session at airBaltic, the airBalticBag is a smart way to sell a checked bag fee, which many passenger regard as just another way of making money by airlines. Besides the annual subscription, which should save regular travellers in Economy class money when they fly more than four times a year, the product gives passengers a tangible product instead of just another fee. For Samsonite, the airBalticBag is a new way to promote its lightest suitcase, the B-Lite. It is unclear however, what the annual fee of the annual subscription will be for the second year and airBaltic says it is currently evaluating various options. Passengers in airBaltic’s Business Class as well as Executive and VIP-level members of BalticMiles will continue to be able to can check in luggage for free.

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Austrian Airlines starts its own branded airport taxi service

In an effort to manage more parts of the passenger journey and capture much needed ancillary revenues in the process, airlines are increasingly cross-selling services such as hotel reservations, car rental bookings and travel insurance to passengers. Austrian Airlines is taking this approach a step further and recently has launched its own branded taxi service in Vienna.

Austrian red|cab
Available for Austrian passengers only, the Austrian red|cab service, which currently consists of eight vehicles sporting the Austrian name and logo, transfers Austrian passengers between Vienna (and surroundings) and Vienna Airport. Inside the taxis passenger find a free daily newspaper, Austrian’s in-flight magazines Skylines and Succeed and a bottle of mineral water. The red|cab taxis can only be booked online up to 24 hours before departure and payment is by credit card. The service starts at 29 euros each way for a private car for up to three people, while those opting for a minibus for up to eight people pay 40 euros each way.

Austrian promotes the red|cab service on its website, in the booking confirmation e-mail, as well as in its in-flight magazines and entertainment program. The taxis are operated by AirportServices Wien, and the red|cab service is part of a portfolio of ancillary products by Austrian, called red|services, which are mostly business class services made available to passengers in Economy for a fee.
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Airlines let passengers hedge against airfare increases, for a fee

After the introduction of additional fees for luggage, extra legroom seats, and in-flight catering, to name a few, a new category of ancillary revenues seems to be taking hold. A growing number of airlines are offering passengers a paid option to increase or descrease their exposure to rising ticket and fuel prices. For example, U.S. low-cost carrier Allegiant wants passengers to consider a variable-price ticket, where the final fare could rise or fall based on the cost of fuel, while Vueling, Air France, KLM and Continental offer customers a paid option to ‘freeze’ their fare for up to 14 days when making a booking.

Allegiant ‘variable fuel fare’
Las Vegas-based low-cost carrier Allegiant has come up with a new way to share the pain of rising oil prices with passengers. It has filed a request with the U.S. Department of Transportation for permission to sell a new type of flexible ticket. The purchase price would be less than a normal ticket’s, but it could subsequently rise or fall (with the customer either paying more or getting money back) depending on oil-price flucutations between the purchase date and the flight date. The increase would have a maximum that would be clearly disclosed. Allegiant will continue to offer the ‘traditional’ fixed-price ticket as well.

Because many passengers book months ahead, it is difficult for Allegiant—which unlike most airlines doesn’t hedge its future fuel needs—to predict what the fuel price will be at the time of travel. Furthermore, the U.S. Department of Transportation has proposed a new consumer protection rule that will prevent airlines from increasing prices after purchases are made, and Allegiant is suggesting its variable fuel fare as an alternative. The airline says it doesn’t have any immediate plans for the new pricing option but that it is looking for an approval in case its wants to offer it in the future.

With the fluctuating airfare the passenger is basically betting on oil prices as Allegiant is passing some of its fuel risk to the consumer,  who gets a lower base fare in return. However, as  airlinetrends.com commented to CNN.com (“Vegas airline proposes rolling dice on fares”), few consumers may actually want to incorporate this kind of risk into their ticket, since hardly anyone can make an educated guess about the future development of oil prices. For some passengers though, it may be a way to start their Las Vegas trip in style. Read full article »

Thai airlines open take-away deli’s in downtown Bangkok

Bangkok Air Catering, a unit of regional airline Bangkok Airways prepares inflight meals for more than 20 airlines, including Emirates and Qatar Airways, on flights out of Bangkok’s Suvarnabhumi Airport. In an entrepreneurial move, the company recently launched a new chain of delicatessen stores called Gourmet House, creating a new outlet for its meals. The first Gourmet House deli was opened in downtown Bangkok (Sukhumvit Soi) in mid-December 2010 and follows the airline’s earlier debut of catering services for private embassy and expat community parties.

Gourmet House’s selection of soups, meats, canapés and baked goods are prepared at Bangkok Air Catering’s unit near Suvarnabhumi Airport and trucked into the establishment daily. At the outlet, chefs apply some finishing touches, and a fresh meal is ready for sit down or take-out. Gourmet House emphasises takeaway purchases, but the 130m2 deli can also seat about 30 people. Gourmet House says it wants to establish itself as one of Bangkok’s top places to score gourmet food, using local products whenever possible, many of which are cultivated on the company’s farms at Sukhothai.

Reputable brand
According to Linus Knobel, managing director of Bangkok Air Catering, the Gourmet House franchise will help the company to make better use of capacity and resources at its airport catering facility, which currently produces 17,500 inflight meals per day against a full capacity of 25,000 meals. Bangkok Air Catering‘s 180 chefs have expertise in a wide range of international cuisines, and their skills can also be tapped for other distribution outlets, said Mr Knobel, adding that “taste, quality and hygiene are of the strictest standards for Bangkok Air Catering’s inflight meals, and these have found their way to Gourmet House as major selling points.” […] “It is the office workers and their bosses, the students and teachers, and the expats and their wives who yearn for a taste of New York or Milan, that we are catering to.” Read full article »

Airlines create innovative guarantees to ease passengers’ booking worries

Airlines have come up with innovative ‘guarantees’ to let consumers book with more confidence. The schemes are intended to take away anxiety from consumers, caused by for example fears of job loss or weather conditions at their destination. Other airlines aim to drum up sales during the traditional slow fall travel season or are using guarantees as a new source of ancillary revenues. For example, JetBlue and Flybe last year offered a refund if a customer would lose his or her job after booking a flight. Flybe also offered a ‘volcanic ash insurance’ to let customers more peace of mind when booking during the Iceland volcano disruption in the spring of 2010. Lufthansa in July 2009 offered a ‘Sunshine Guarantee’, offering passengers who booked early EUR20 (up to a maximum of EUR200) for every day of at least 5mm of rainfall.

SmartWings ‘Weather Guarantee’
To increase advance bookings and generate additional revenues, Czech budget carrier SmartWings offers passengers a ‘weather protection insurance’ for EUR15 in order to receive EUR30 per day (with a maximum of 15 days) when more than 10mm of rain falls at their destination. The insurance has to be purchased 20 days before the actual travel date. The airline is providing the package, dubbed ‘MeteoBonus’, in partnership with ancillary revenue developer Airsavings, which says the product is based on similar services used in the agricultural industry to hedge against poor weather.

airBaltic ‘Delayed Arrival Warranty’
airBaltic from Latvia lets passengers bet against a late arrival of their flight. For a non-refundable fee of EUR17 per passenger per one-way journey, the airline’s ‘Delayed Arrival Warranty’ option gives passengers a guaranteed double refund of their ticket price (including fare and fuel surcharge) if the airline delivers them to their final destination more than 1 hour later than promised on their ticket. The refund is in the form of a  gift voucher which can be used to purchase future flights with airBaltic. Valid reasons for receiving a refund exclude bad weather conditions at departure and/or arrival airport, strikes, terrorism, and war. On a similar note, Polish low-cost carrier Wizzair offers a, less generous, warranty delay option, and refunds EUR100 to passengers who bought a warranty for EUR10 in case of a two-hour delay. Read full article »